For Support Contact:

Dr. Susan Powell

Student Services Specialist


(513) 580-7129


On March 13th, our Head of School sent the above message to Sevenstar Academy families regarding the effects of the pandemic on our school.

Read Head of School Letter

General Frequently Asked Questions

Is Sevenstar Academy remaining open for business?

Yes. Thankfully, since our platforms and instruction are fully online, and because our staff and instructors can work remotely for 100% of job tasks, we will continue to serve students through these uncertain times. 

Will there be delays in assignment grading, student/instructor appointments, or the conferring of credit?

We do not anticipate any delays in assignment grading, student/instructor appointments, or the conferring of course credit. Should any issues arise, we will remain in close communication with our families and students. Please regularly check your email account (including your junk/spam folder) for communications from Sevenstar.

What if my student is impacted in any way due to the COVID-19 virus and falls behind in coursework? What if a delay puts my student past the maximum amount of time a course?

Students should continue working diligently in courses during this period of social distancing. If a student becomes ill and is not able to continue working in his/her course(s), please contact Sevenstar administration as soon as possible. Sevenstar will work together with your family to determine how best to support the student depending on the individual circumstances.

Will students in AP courses still be able to take the AP exams?

You can gain information on plans for AP exams by directly visiting the CollegeBoard website.

If a Sevenstar instructor becomes ill, how will students be able to finish their courses?

If an instructor becomes ill to the degree that he/she needs time to recuperate, Sevenstar will assign a new instructor for the course. Students working in courses should not experience any course disruption if this occur. 

Do you offer quarter credits?

Sevenstar offers 0.5 credit courses and 1 credit courses. Quarter credits are not available.

Can my student take an unplanned break/delay during a course?

Yes, students may take an unplanned break or delay the start of a course that has been ordered. The total amount of time in the course may not exceed 6 months for 0.5 credit or 12 months for 1.0 credit. A guardian should notify the Enrollment Team of this request. A student should communicate with his/her instructor as soon as possible to develop a plan to get back on track.

How can we get support for technical issues?

Students can submit a ticket to Sevenstar for a technical issues in courses. This can be done by clicking on "User Support Portal" in the individual's Maestro account. Students can also submit a ticket by clicking on the ticket icon in their course in Buzz. Users may also submit a ticket by email

Frequent Questions from Families

How will my child be academically affected by this pandemic?

From Brett Henry, our Head of School:

"Given that Sevenstar is an online academy and that our instruction is delivered remotely already, we are not facing many of the difficulties that our brick and mortar counterparts are. Therefore, our school continues to operate as normal."

How can I monitor my student's progress in his/her online course(s)?

We have a variety of tools and communications to help parents or guardians monitor student progress. 

  • First, parents receive weekly emailed progress reports. 
  • Second, Maestro guardian accounts provide grades, course completion percentages, and other resources. 
  • Next, students have additional details about assignment grades, activity time, and due dates when they are logged into their Buzz learning management system. Parents can access Buzz via their student's Maestro account. 
  • Finally, Sevenstar uses an internal alert system to provide additional communication and support to parents when students are struggling.

Click here for detailed information about Sevenstar's progress monitoring tools.

How can I help my child with his/her online course?

Continue normal school routines! Your child should be working in each of his/her courses an average of 5 hours per week.  Be sure to build in breaks, exercise, healthy eating, as well as time with family and with God.

Will any additional support be available for my child?

Sevenstar Academy does not provide counseling services, but we do offer a number of typical school supports. Reach out to instructors or Dr. Powell if you need support. We are here for you!

How do I request transcripts for completed courses?

Unofficial Transcripts: To obtain an unofficial Sevenstar transcript for a student, please submit your request to our enrollment team. Please provide the student’s name. 

Official Transcripts: Sevenstar uses the third-party vendor Parchment for official transcripts. To request an official transcript, go to the Parchment website and create an account in the student’s name using Sevenstar Academy as the school. You will be prompted to request where you want the transcript sent and the delivery method. You have the option to request as many transcripts as you need. There is a $10 processing fee for each transcript requested.